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Street Address
500 71st Street
Miami Beach, FL 33141
Phone Number
(305) 867-4194 |
Box Office Hours
4 hour prior to doors opening, unless otherwise noted.
Subject to change. |
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The Byron Carlyle Theater Box Office is located on the exterior in front of the building.
Handicap accessible seating is available.
For your convenience, there are several different options for purchasing tickets for Colony Theatre and Byron Carlyle Theater events.
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• Colony Theatre and Byron Carlyle Theater Box Office |
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• Colony Theatre and Byron Carlyle Theater Website |
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Locate the event on our website in which you would like to purchase tickets for and click the event on the calendar and follow the web link to www.ticketmaster.com. |
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• Charge By Phone |
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To charge by phone, call Ticketmaster at 1-800-745-3000.
Theater box office does not take phone orders. |
Additional Fees
Tickets purchased through Online, charge-by-phone, are subject to additional service charges. Sales done at the box office windows do not have additional service charges.
Will Call Window
Tickets purchased online and over the phone for pick up at the Will Call Window will be available 2 hours prior to show time at the Colony Theatre and Byron Carlyle Theater Box Office.
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A confirmation number, picture ID, and the credit card used to purchase the tickets are required to pick up tickets. |
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Patrons may also leave tickets at the will-call window; however the Colony Theatre and Byron Carlyle Theater cannot and will not accept responsibility for unclaimed tickets. |
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Tickets will be released only to the person whose name appears on the ticket envelope. If you need to designate another person to pick up the tickets, please call the phone center at 1-800-745-3000 and have them add the authorized person to the account. |
Tickets For Children
Discounted ticket prices for kids are sometimes available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act.
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Cancelled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Colony Theatre and Byron Carlyle Theater website and event line. Please be aware that there is no way to contact individual ticket holders other than the local media. If an event is cancelled, refunds will automatically be given to phone and online orders. Customers, who purchased at the box office, need to return their tickets to the box office for a refund. Tickets purchased at a Ticketmaster outlet must be returned to the outlet. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the box office up until the day of the new show date.
Refunds / Exchanges
There is a strict No Refund/No Exchange policy.
Lost / Never Received Tickets
If the tickets were purchased at the Byron Carlyle Theater Box Office
Cash payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets.
Credit Card Payment: Come in to the Byron Carlyle Theater Box Office. The following information will be required: customer's name, date of purchase, credit card used. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided.
If the tickets were purchased through Online Ticketing (www.ColonyAndByronTheaters.com)
Please wait until 48 hours prior to the start of the event, to allow time for the tickets to arrive in the mail. If they still have not arrived by then, please contact Ticketmaster at 1-800-745-3000 to report your tickets lost or not received. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets; because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets.
If the tickets were purchased through Charge By Phone
See above - online ticketing.
*In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets if you lose them.*
Stolen Tickets
A police report will be required by Colony Theatre and Byron Carlyle Theater Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it.
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